How can a design thinking approach be useful within the public sector?
Michal and Matěj will share their story of founding one of the very first service design teams for the Czech state administration. In this talk, they’ll cover what worked, what didn’t, and the key insights you need to know if you’re thinking about starting a similar team in your organisation.
April 19, 2023 5:00 pm
About your presenters:
Service Design Lead @National Pedagogical Institute of the Czech Republic
Michal worked for more than 5 years at the strategic marketing agency YYY Agency, where he managed projects for clients like CZC.cz, Direct pojišťovna, Mondelez, and Modrá pyramida. He has been leading the digital team at the National Pedagogical Institute for two years now and recently also became the head of the service design team. His passion is breaking the status quo and finding new ways to do things.
Director of Service Innovation and Support @National Pedagogical Institute of the Czech Republic
Matěj is an entrepreneur-turned-public servant with a 22-year background in design, digital marketing, and technology. After collaborating with global tech giants, Matěj shifted his focus to the Czech educational system by joining the National Pedagogical Institute. As the Director of Service Innovation and Support, he now leads a team of professionals committed to driving positive change in both education and civil service.