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Free Workshop

Session focus

  • Design Thinking & UX
  • Research
  • Service Design & CX
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Dev
100%
Design
20%
Marketing
80%
Business

Schedule

Date

May 29, 2025 11:00 am

Duration

110 min

Tickets

500 seats left

Location

Lucerna Cinema Small Hall

Additional notes about this workshop:

Maximum capacity of 30 people (the registration is on first come, first served basis).

Session details

Are you ready to unlock the power of Jobs-to-be-Done? In this interactive workshop, Martina will guide you through transforming research insights into actionable JTBD. You’ll learn the fundamentals of the JTBD framework, why research is key to shaping effective jobs, and how to tackle common first-timer challenges. The session will also touch on how AI can support and enhance the process. Through real-life examples, engaging exercises, and expert insights, you’ll discover how to identify and articulate the core jobs your customers hire your product to do.

What will attendees learn?

Martina will cover the key steps in converting research insights into JTBDs, touching on practical challenges and considerations. You’ll understand how to use research to inform your JTBDs and explore ways AI tools can aid in the process, helping to streamline the workflow.

Who is the workshop for?

For Devops Engineers, SREs, and Testing Engineers.

What are the attendee requirements?

This workshop is for product managers, business leaders, designers, and researchers who want to apply the JTBD framework to real-world research. No prior experience with JTBD is required, and all you need is a curiosity to explore how research can be transformed into clear, actionable strategies.

How to register for this workshop?

No preparation or computer is needed. We’ll be using sticky notes and hands-on activities to maximise the in person experience. Just bring your curiosity and a willingness to learn!

Meet your presenter

Martina Klimešová

ČSOB

CX Manager

Connect with Martina

Martina is a CX Manager at ČSOB with a passion for creating seamless customer experiences 🌟. She began her career at Kiwi.com and has since specialised in UX research and the Jobs to Be Done (JTBD) framework, driving user-focused innovations in banking and travel ✈️. Martina loves baking 🧁, drawing 🎨, and bookbinding 📚. An explorer at heart, she’s happiest when discovering new places or refining her CX strategies ✨. If you’re up for brainstorming JTBD or swapping recipes, feel free to connect!

Martina at WebExpo:

What is Jobs to Be Done and why should you care? A framework to build empathy and drive alignmentWhat is Jobs to Be Done and why should you care? A framework to build empathy and drive alignment

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