Designing beyond the happy path

Mockups reflect an idealised version of the product: the perfect text size and faultless content, all taken during a perfect user journey. However, they often fall apart once confronted with real content, technical limitations, and the vast diversity of user needs. We call those scenarios “edge cases”. However, these aren’t exceptions but an essential part of the user experience. This talk aims to redefine our approach to design by incorporating edge cases into the design process from the start. In doing so, we can build more robust, inclusive, and scalable products.