Date
TBC
Duration
40 min
Location
TBC
Note: This session is included in the conference ticket, but specific program has not been finalised.
Every week, your team makes dozens of decisions—what to build, how to design it, which edge cases matter. Most happen with high confidence but surprisingly little evidence. The result? Six-week prioritisation debates, rework cycles, and features that ship to silence. This talk introduces a practical engine for turning scattered signals—user feedback, usage data, support tickets—into shared conviction. This isn’t a researcher’s game, it’s everybody’s business. This talk is about building a system where better decisions become the norm, not the exception.
Julian Della Mattia
Senior User Insights Manager
DuckDuckGo
Julian is a Researcher specialised in Research Operations, with a career focused on building research practices from the ground up—from infrastructure to culture and processes. He has worked closely with teams across Europe and the Americas, helping design, product, marketing, and research partners make better-informed decisions by developing systems that enable effective learning about users, the market and the problem space. Currently Senior User Insights Manager at DuckDuckGo.
