Date
May 28, 2025 10:20 am
Duration
20 min
Location
Marble Hall
The way you approach service or product design has an impact on:
- Stronger customer relationships
- Employee satisfaction
- Brand building
- Differentiation from the competition
- Cost efficiency in development and marketing
In this talk, Peter will discuss the challenges many companies face when innovating their services and explore real-world examples to inspire better approaches. Whether you’re a designer, product or project manager, marketer, or stakeholder, this talk will provide valuable insights from a design agency and its clients — insights you can apply to improve your own projects and drive better results.
Peter Angelov
UX/CX Designer
ui42
Peter has been an integral part of ui42 for over six years, contributing to the design of "PSE"— products, services and experiences. His expertise lies in prototyping, usability testing, and design systems. Throughout his career, he has worked on projects for renowned clients, including Swiss Re, Slovenská Sporiteľňa (SLSP), Orange, Telekom, Generali, ZSSK, Asseco, DXC Technology, and many others. Passionate about sharing knowledge, Peter regularly discusses design, online business, and customer care on LinkedIn and at CX workshops organised by ui42.
