From Designer to Design Leader: Lessons from the Trenches and a Squiggly Career

Phil is the Head of Experience Design for Homes and Mortgages at Lloyds Banking Group, the UK’s biggest home purchase lender. He’s passionate about designing products and services that make people’s lives better and believes building stuff is more important than describing it. Prior to joining Lloyds, he headed up experience design for the Economic Crime Prevention Platform, worked in academia and at big consulting firms, and ran his own design agency.