Dev
Design
Marketing
Business
Date
TBC
Duration
20 min
Location
TBC
Note: This session is included in the conference ticket, but specific program has not been finalised.
When content design is brought in late, you run the risk of it becoming a quick fix rather than an integral part of the user experience. Just-in-time content design applies a dual approach: integrating content at the right moments within team workflows and delivering it strategically in the UI to meet user needs. Through real-world examples, Erin will illustrate timing principles that guide you on when to bring in content designers to foster cross-functional collaboration and shape product flows, and on crafting UI content that resonates — precisely when users need it.
Erin O'Loughlin
Content Design Manager
Mews
Erin is a seasoned content design manager specialising in user-centred content for B2B and B2C digital products. With over 15 years in UX design across design agencies and in-house teams, Erin has been both the sole UX writer, introducing and scaling content design practices, and a leader in building and managing content design teams. She currently heads the content design team at Mews, driving innovation in hospitality tech.